Tidio is a customer service platform that integrates AI-driven tools.

Tidio's main AI feature is the Lyro AI Chatbot, designed to handle up to 70% of customer inquiries. I implemented Lyro to manage common questions and tasks, allowing our human customer service agents to focus on complex issues.

The chatbot's natural language processing capabilities enabled it to understand and respond to customer queries effectively. For instance, when one of our customers inquired about product specifications, Lyro provided detailed information and resolved the customer's query successfully. This had a hugely positive impact on our response times and customer satisfaction scores.

Another valuable tool is the Reply Assistant, which leverages GPT-4 technology to transform basic responses into professional, contextually relevant messages. I loved this feature because it improves the quality of our support team's replies. By inputting a simple response, the AI suggested more polished and informative alternatives, ensuring consistent and high-quality communication. This also helped get the team's support for these new AI features as they saw how it was going to supplement their efforts, rather than replace them.

Tidio's Smart Views feature offers real-time insights into customer interactions, allowing support agents to prioritize and manage conversations effectively. The ability to see which customers are online and what pages they're viewing enabled proactive engagement, leading to quicker issue resolution.

The platform also provides comprehensive analytics and reporting tools. I used these to track the performance of AI features, such as response times and customer satisfaction ratings. The data revealed that Lyro handled a significant portion of inquiries, allowing human agents to address more complex cases.

Tidio offers a 7-day free trial. Their starter plan at $29/month gives you 50 Lyro AI conversations.